Senior Product Success Manager

ServiceNow is seeking a Senior Product Success Manager to lead customers on the path of adopting their new AI-enhanced technology. This role involves driving customer engagement, innovating implementation strategies, managing high-impact customer situations, and acting as a key liaison between customer and product teams. The ideal candidate will focus on improving customer experience and fostering loyalty.

Requirements

• Leverage AI in work processes
• 12+ years experience with ServiceNow ITSM implementations
• ServiceNow Certified System Administrator
• Strong ServiceNow platform knowledge
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Agile methodologies experience
• Proven track record in driving business growth
• 20-30% travel required
• 20-30% of travel required