Senior Product Success Manager

ServiceNow is seeking a Senior Product Excellence Manager for their Security Business Unit. This role involves collaborating with R&D teams, mentoring field resources, defining customer success plans, and driving customer adoption of ServiceNow SecOps products. The ideal candidate will have a customer-centric approach and a passion for helping customers succeed in the field of information security.

Requirements

• 8+ years of experience in a B2B client-facing role (Customer Success, Professional Services, Sales, Account Management)
• Experience working with Enterprise customers on their SecOps journey
• Understanding SecOps business problems and experience in managing customer stakeholders
• Extensive hands-on experience with one or more leading SecOps products
• A deep sense of empathy for the customer and genuine passion in helping them succeed
• Exceptional communication skills

Benefits

• Competitive compensation
• Generous benefits
• Professional atmosphere