Senior Product Success Manager

As a Senior Product Success Manager, you will be the focal point of contact and coordination for customer programs and events with Product Excellence, establishing trusted relationships with clients, driving continued value of our products and services, and advising customers on IT Asset Management solutions. You will lead customer design workshops, provide training and oversight, and work closely with the ServiceNow R&D teams on escalated technical issues.

Requirements

• At least 5+ years of business analyst, ITAM practitioner experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models
• Understanding of end-to-end procurement, request, allocation & reclamation process flows
• Ability to interact with customers in regard to contract management
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Comfortable speaking as industry expert for IT Asset Management
• Certified in ServiceNow Software, Hardware and Enterprise Asset
• Leader and evangelist for ServiceNow Software, Hardware and Enterprise Asset

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Relocation Assistance