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ServiceNow
Senior Product Success Manager
Join ServiceNow as a Senior Product Success Manager in Glattbrugg, leading customer engagement and driving AI-enhanced ITSM solutions. 12+ yrs exp. required.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Senior Product Success Manager to lead strategic customers on the adoption of their innovative AI-enhanced platform. The role involves enhancing customer experience, delivering program outcomes, advocating for product improvements, and providing expert guidance on related ServiceNow products. It's a critical position that needs a leader with strong technical and communication skills.
Requirements
- Lead Strategic Customer Engagements
- Innovation & Time-to-Value Acceleration
- Advanced Escalation Management
- Product Strategy & Influence
- ITSM Evangelism & Ecosystem Leadership
- New Product Leadership
- AI-Driven Innovation
- Strong ServiceNow platform knowledge
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Familiarity with Agile methodologies
- Strong problem-solving skills and ability to work independently or as part of a team
- Customer-focused mindset
- Proven ability to lead complex ITSM initiatives
Requirements Summary
12+ yrs exp. 7+ yrs ServiceNow exp. ServiceNow Certifications desired. Strong ServiceNow platform skills & experience driving growth
