Senior Production Service Engineer - Cloud Operatons - Federal

The Senior Production Service Engineer will support the US Public Sector customers and work on maintaining and supporting the reliability, scalability, and performance of the ServiceNow cloud infrastructure. The engineer will investigate and resolve issues, drive initiatives to improve the reliability and performance of the cloud infrastructure, and promote a culture of automation.

Requirements

• 4+ years of experience in enterprise technical systems support, operations and development
• Good knowledge of Linux systems
• Coding in one or more of the following languages - JavaScript, Python, Java and Bash
• Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle
• Web application / API development and operations experience
• Experience in using Splunk for analysis and reporting
• Strong troubleshooting, analysis and problem-solving skills
• Agile methodologies and software development lifecycle experience
• Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack
• Metric-driven mindset
• Engage with customers and partners to drive resolutions and efficiency
• Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes) is a plus
• Experience developing on the ServiceNow Platform is a bonus

Benefits

• Competitive salary and benefits
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Opportunities to work on high-impact projects and initiatives