SENIOR PROGRAM ANALYST

The State Personnel System is an E-Verify employer. The Florida Department of Corrections (FDC) is seeking a Senior Program Analyst to support the Office of Information Technology in implementing and maintaining ITIL 4-aligned service management practices. The role involves developing and delivering presentations, assisting with incident management, and facilitating problem management efforts.

Requirements

• Must possess a high school diploma or its equivalent.
• Must possess or are actively pursuing any of the preferred certifications listed—such as ITIL 4 Foundation, ServiceNow ITSM Implementation Specialist, or PMP.
• Must have experience with ITIL 4 service management practices like Incident, Problem, and Service Request Management.
• Must have experience with ServiceNow, including modules like Service Catalog, Knowledge Management, or CMDB.
• Must possess at least three (3) years of relevant professional experience.
• Postsecondary education may substitute on a year for year basis for the required experience.

Benefits

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
• Pension Plan (Traditional Retirement Pension Plan)
• Investment Plan (401(K)-Type Retirement Plan)
• Deferred Retirement Option Program (Drop)
• Deferred Compensation