Senior Program Manager - End User Support

This position is responsible for overseeing and managing the end-user computing environment, ensuring all desktop systems and support services are reliable, secure and responsive to business needs. The role leads a team of end user support / desktop support managing day-to-day operations including incident resolution, asset management, software deployment, hardware lifecycle management and user support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in leadership or managerial role leading IT support teams in BPO / Call Center environments.
• Experience in IT Infrastructure / End User Support / Asset Management, including managing contracts and maintenance agreements.
• Knowledge of IT infrastructure support (Systems, Network, Telephony, etc.)
• Knowledge of Microsoft Windows and/or Linux Environment, Desktop/Laptop/Thin Client, Remote Tools, ITSM platforms such as ServiceNow or equivalent.
• Understand ITIL concepts and framework.
• Strong interpersonal skills to build partnerships with stakeholders and peers.
• Strong verbal and written communication skills with ability to communicate clearly and concisely with internal and external customers, peers, vendors and executive leadership.
• Excellent analytical and problem-solving skills.

Benefits

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits