Toku

Senior Project Manager

Senior Project Manager at Toku, Kuala Lumpur. Lead multiple projects with PMP certification required. Experience in cloud solutions (AWS, Azure), Contact Centre, and ServiceNow CRM expertise preferred. Healthcare/Public Sector background a plus.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Technical Project Manager
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
October 13, 2025

We are looking for a Senior Project Manager to join our team in Kuala Lumpur, Malaysia. As a Senior Project Manager, you will be responsible for managing multiple projects, ensuring timely completion, and delivering high-quality results. You will work closely with the project team, stakeholders, and clients to ensure that the project meets their needs and expectations.

Requirements

  • Minimum 5 to 10 years of project management experience
  • Project Management certification such as PMP, PRINCE2, or CITPM is required
  • Strong communication and influencing skills
  • PM experience in deploying technical solutions and especially cloud solutions. AWS, Azure, Government Commercial Cloud (GCC) is a definite advantage
  • Experience in Healthcare and Public Sector projects is a plus
  • Business user and/or technical understanding especially around Contact Centre related solutions such as Voice/Screen Recording, Telephony, WFM, QM, Speech Analytics, Chatbot, LiveChat, Whatsapp, Email, CRM (MS dynamics, Salesforce, ServiceNow) etc

Benefits

  • Training and Development
  • Discretionary Yearly Bonus & Salary Review
  • Healthcare Coverage based on location
  • 15 days Paid Annual Leave (excluding Bank holidays)

Requirements Summary

5-10 years of project management experience, PMP certification, strong communication and influencing skills