Senior Reporting Specialist

Developing and maintaining a reporting framework, analyzing and fulfilling business reporting requirements, writing optimized SQL queries, and ensuring data accuracy.

Requirements

• Strong English skills
• Practical experience with M365 tools (Excel, Outlook, SharePoint)
• Extensive experience with Tableau Desktop and Tableau Prep Builder
• Proficient in data visualization using SSRS, Tableau, and MS Excel
• Basic knowledge of analytical methods, including fundamental statistical techniques
• Familiarity with call center technologies and ticketing systems
• SQL-related knowledge in details
• Comfortable with writing, interpreting, and reading MSSQL queries
• Comfortable with using Microsoft SQL Server Management Studio (SSMS)
• Familiar with CRUD operations
• Ability to create and maintain table structures
• Deep understanding of database design, including table relationships, normalization, denormalization, indexing
• Strong understanding of data types and their appropriate use
• Competent in basic string manipulation techniques (including but not limited to LEFT, RIGHT, SUBSTRING, CONCAT, LTRIM, RTRIM, TRIM, REPLACE)
• Basic date manipulation functions (e.g., to DATEDIFF, DATEADD, DATEPART, DATEFROMPARTS)
• Basic aggregate functions (SUM, AVG, COUNT, MAX, MIN)
• Advanced understanding of filtering and sorting clauses (TOP, DISTINCT, WHERE, HAVING, ORDER)
• Familiarity with advanced subqueries and complex JOIN operations
• Knowledge of conditional logic (IF, IIF, CASE, COALESCE, ISNULL)
• Advanced understanding – including optimization – of views
• Complex troubleshooting of query errors and/or syntax issues
• Confident usage of Import and Export Wizard
• Advanced T-SQL knowledge including query optimization methods and techniques
• Practical experience with ServiceNow, especially in reporting, is an advantage
• Knowledge of NICE-InContact reporting is a plus
• Experience with Python is a plus

Benefits

• Possibility to improve yourself in a constantly growing organization
• Secure, long-term job opportunity at a stable company
• An above average salary
• Intensive, individual, and practical training
• Varied and interesting responsibilities
• Modern and comfortable working environment (adjustable desk and chair, sports facilities)
• Home office