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Singtel Group
Senior Service Desk Analyst
Senior Service Desk Analyst at Singtel Group, Sydney. Manage incidents/service requests, provide technical support, drive proactive solutions. 3+ years experience, telecom/IT background required. Competitive pay, flexible work, development opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
We're looking for a Senior Service Desk Analyst to provide premium support, drive proactive solutions, and act as a trusted partner for our dedicated customers. The role involves communicating clearly with stakeholders, maintaining documentation, and serving as a technical advisor to deliver great customer experiences.
Requirements
- Strong understanding of cellular technologies
- Hands-on expertise with cellular network hardware
- Demonstrated ability to troubleshoot complex network issues
- Minimum 3 years' experience in a Service Desk Analyst role
- Prior experience in service request and incident management
- Solid background in telecommunications/IT industry
- Strong technical and troubleshooting skills
Benefits
- Competitive remuneration
- Employee discounts
- Flexible working arrangements
- Competitive leave policies
- Inclusive paid Parental Leave
- Direct development opportunities
- Employee-led networks and diversity initiatives
- Wellbeing support services
Requirements Summary
Minimum 3 years' experience in a Service Desk Analyst role, strong technical and troubleshooting skills, and solid background in telecommunications/IT industry
