Senior Service Desk Analyst

Optus is seeking a Senior Service Desk Analyst to provide excellent customer service and first-level escalation for complex IT issues. The role involves communication, documentation, proactive problem-solving, and collaborating with internal teams. Employees enjoy flexible work arrangements and access to company resources.

Requirements

• Strong understanding of cellular technologies (LTE, 5G NR, RAN, EPC/5GC, VoLTE)
• Hands-on expertise with cellular network hardware and SIM provisioning
• Demonstrated ability to troubleshoot complex network issues
• Solid background in telecommunications/IT industry
• Strong technical and troubleshooting skills
• Minimum 3 years’ experience in a Service Desk Analyst role
• Prior experience in service request and incident management, ideally with ServiceNow
• Strong reporting background

Benefits

• Inclusive carer neutral paid Parental Leave
• Competitive leave
• Access to learning resources
• Employee-led volunteer groups
• Vibrant campus life