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ConnectOS
Senior Service Desk Analyst (AU Retail, Office-based)
Join ConnectOS as a Senior Service Desk Analyst in Mandaluyong City. Leverage ServiceNow skills to provide top-tier support. 3+ years experience required. Benefits include medical coverage, competitive salary, and career growth.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
March 13, 2025
ConnectOS is seeking a Senior Service Desk Analyst to deliver first and second level support in a Service Desk setting. This role involves handling calls, troubleshooting issues, managing software distribution, and maintaining documentation. Candidates should have ITIL knowledge and be comfortable with ServiceNow, Salesforce, and Active Directory.
Requirements
- At least 3+ years’ experience in a service desk environment or call center
- Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10
- Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS)
- Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices
- Excellent customer service and technical & troubleshooting skills
Benefits
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila
Requirements Summary
3+ years service desk experience, Microsoft proficiency (MS Office, Exchange, Active Directory, Office 365, Windows 10), and experience with ServiceNow or Salesforce. Strong customer service & troubleshooting skills
