ConnectOS

Senior Service Desk Analyst (AU Retail, Office-based)

Join ConnectOS as a Senior Service Desk Analyst in Mandaluyong City. Leverage ServiceNow skills to support Microsoft tech. Benefits include medical coverage, paid leave, and career growth.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 9, 2025

We are looking for a Senior Service Desk Analyst to join our team. The successful candidate will have at least 3+ years' experience in a service desk environment or call center, and will be able to support Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.

Requirements

  • At least 3+ years' experience in a service desk environment or call center
  • Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10
  • ITIL foundations are desirable
  • Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable
  • Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices
  • Excellent customer service and technical & troubleshooting skills

Benefits

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities

Requirements Summary

At least 3+ years' experience in a service desk environment or call center, and ability to support Microsoft technologies