We are looking for a Senior Service Desk Analyst to join our team. The successful candidate will have at least 3+ years' experience in a service desk environment or call center, and will be able to support Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.
Requirements
- At least 3+ years' experience in a service desk environment or call center
- Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10
- ITIL foundations are desirable
- Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable
- Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices
- Excellent customer service and technical & troubleshooting skills
Benefits
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities