Senior Service Desk Analyst (AU Retail, Office-based)

The Senior Service Desk Analyst will provide first and second level support in a Service Desk setting, handle calls and assignments from end users and colleagues, and troubleshoot various issues. They will also manage software distribution, maintain team member requests and incidents, and assist with account administration.

Requirements

• At least 3+ years’ experience in a service desk environment or call center.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.
• ITIL foundations are desirable.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices.
• Excellent customer service and technical & troubleshooting skills.

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities