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Sysco GB
Senior Service Desk Analyst (French or Swedish speaking)
Join Sysco GB as a Senior Service Desk Analyst in Hillhall, providing advanced ServiceNow support. Requires bilingual skills and ITIL v4 certification. Competitive salary and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
Sysco is hiring a Senior Service Desk Analyst for a full-time, permanent position within the Service Desk team. The role involves providing advanced support to Service Desk Analysts, resolving complex incidents, mentoring junior team members, and maintaining high service availability. Strong English and French/Swedish (or German) skills are essential. The role requires bilingualism and experience with remote support.
Requirements
- Extensive Service Desk experience, with advanced ServiceNow ITSM usage
- Proven ability to resolve complex technical issues
- Fluent in English and French or Swedish
- Strong communication and interpersonal skills
- Comfortable working in high-pressure, escalated environments
- Familiarity with VMware Workspace ONE Access or similar tools
- ITIL v4 or ITSM certification preferred
- AWS certifications and Microsoft MCSE a plus
- CompTIA A+ desirable
- Proficient with Microsoft Office365 tools
Benefits
- Competitive salary
- Opportunities for professional development
- Inclusive and diverse culture
Requirements Summary
Extensive ServiceNow experience, advanced IT skills, and fluency in English/French/Swedish. Also require ITIL v4 or ITSM certification and a strong commitment to diversity and inclusion
