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Sysco GB
Senior Service Desk Analyst (French or Swedish speaking)
Join Sysco GB as a Senior Service Desk Analyst in Ashford, Kent. Leverage advanced ServiceNow skills, mentor teams, and support ITSM. Fluent in French or Swedish required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
Sysco is seeking a Senior Service Desk Analyst to join their Service Desk team in the Enterprise House in Ashford, United Kingdom. This role is for a full-time, permanent position responsible for providing advanced support, mentoring, and handling complex incidents. The analyst will escalate issues, mentor junior team members, and ensure business continuity during after-hours and on-call periods. The position requires fluency in English and either Swedish or French.
Requirements
- Extensive Service Desk experience with advanced ServiceNow ITSM usage
- Fluent in English and French or Swedish
- Strong communication and interpersonal skills
- Advanced troubleshooting, remote support, and mentoring skills
- Familiarity with VMware Workspace ONE Access or similar tools
- Demonstrated advanced IT knowledge and experience in a similar role
- ITIL v4 or ITSM certification preferred
- AWS certifications and Microsoft MCSE a plus
- CompTIA A+ desirable
- Proficient with Microsoft Office365 tools
Requirements Summary
Advanced ServiceNow, fluent in English/French/Swedish, and ITIL/ITSM. IT experience in IT infrastructure is preferred, alongside Microsoft Office365 skills
