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Zelis
Senior Service Desk Associate
Join Zelis in Hyderabad as a Senior Service Desk Associate. Leverage ServiceNow skills to enhance IT support, drive process improvements, and enjoy hybrid work benefits.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
Zelis is a company that modernizes the healthcare financial experience in the US. They are looking for a Senior Service Desk Associate to oversee the service desk team, ensure efficient resolution of IT-related issues, and maintain high levels of customer satisfaction.
Requirements
- Minimum of 7+ years of overall IT experience
- 3-5+ years of relevant experience in handling service desk operations
- Experience in using Confluence or similar Knowledge Management platforms
- Experience with ServiceNOW, JIRA, or similar ITSM tools
- ITIL certification (Foundation or higher)
- Proven ability to drive process improvements and service optimization
- Strong communication and interpersonal skills to collaborate with stakeholders across the organization
- Analytical skills to proactively analyze support data and identify trends, recurring issues, and inefficiencies
Benefits
- Comprehensive healthcare benefits
- Financial wellness programs
- Cultural celebrations
- Hybrid work flexibility
Requirements Summary
7+ years of IT experience, 3-5+ years of service desk experience, and ITIL certification are required
