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Synechron
Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution)
Join Synechron as a Senior Service Desk Engineer in Bengaluru. Leverage ServiceNow for ITSM, providing top-notch Windows & MacOS support. Enjoy flexible work and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 21, 2025
Synechron is looking for an experienced Senior Service Desk Engineer to deliver efficient technical assistance to users, diagnose and resolve hardware, software, and network issues, and ensure a seamless IT experience for employees and stakeholders.
Requirements
- IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice)
- Remote support tools (e.g., TeamViewer, AnyDesk)
- Office productivity applications (MS Office, Google Workspace)
- Diagnostic utilities (ping, traceroute, network analysis tools)
Benefits
- Flexible workplace arrangements
- Mentoring
- Internal mobility
- Learning and development programs
Requirements Summary
Minimum 4-7 years in service desk or technical support roles, proven experience managing Level 1 and Level 2 support requests, and demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems
