Sonic Healthcare USA

Senior Service Desk Technician

Join Sonic Healthcare USA in Aiea, HI as a Senior Service Desk Technician. Leverage ServiceNow skills to lead IT support, mentor staff, and resolve complex issues.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 29, 2025

Lead and support the daily operations of our IT service desk, providing advanced technical support, mentoring junior technicians, and ensuring timely resolution of complex IT issues.

Requirements

  • 3–5+ years of experience in IT support, including Tier 2/3 service desk roles.
  • Strong knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and remote support tools.
  • Familiarity with ITIL practices and service desk best practices.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice).
  • Excellent communication, organizational, and customer service skills.

Requirements Summary

3-5+ years of experience in IT support, strong knowledge of Windows and macOS, familiarity with ITIL practices