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Sonic Healthcare USA
Senior Service Desk Technician
Join Sonic Healthcare USA in Aiea, HI as a Senior Service Desk Technician. Leverage ServiceNow skills to lead IT support, mentor staff, and resolve complex issues.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Lead and support the daily operations of our IT service desk, providing advanced technical support, mentoring junior technicians, and ensuring timely resolution of complex IT issues.
Requirements
- 3–5+ years of experience in IT support, including Tier 2/3 service desk roles.
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and remote support tools.
- Familiarity with ITIL practices and service desk best practices.
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice).
- Excellent communication, organizational, and customer service skills.
Requirements Summary
3-5+ years of experience in IT support, strong knowledge of Windows and macOS, familiarity with ITIL practices
