Senior Service Desk Technician

Convatec is a global medical products and technologies company seeking a Senior Service Desk Technician to provide advanced technical support and guidance to Level 1-2 Service Desk Technicians in resolving complex issues related to Microsoft applications, infrastructure, and more.

Requirements

• A minimum of 3-4 years of experience in IT support roles including at a level 2 position, with proven expertise in handling complex technical issues.
• Advanced proficiency in Microsoft applications, infrastructure, and operating systems.
• Extensive experience with Windows OS, Active Directory/SCCM, and other related tools, as well as in-depth knowledge of ServiceNow or other ticketing system.
• Excellent analytical and problem-solving abilities to address intricate technical challenges.
• Strong leadership and teamwork skills to work effectively with Team Leaders and mentor junior technicians.
• Willingness to work in shifts and provide cover during annual leave and sickness.
• Advanced English language skills are mandatory for all regions (EMEA, APAC, and AMERICAS).
• Proficiency in Spanish and Portuguese for AMERICAS region.
• Ability to work under pressure and prioritize tasks effectively.
• Detail-oriented with a strong analytical mindset.
• Adaptability and willingness to embrace new technologies and methodologies.

Benefits

• Excellent communication skills to interact with a global team, stakeholders, and users, ensuring clarity and effective collaboration.
• Leadership: Mentor the regional team of IT service desk professionals, providing guidance and support to ensure exceptional service delivery.
• Continuous learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
• SLA Compliance: Delivering timely support and meeting performance targets.
• Knowledge sharing: Share your expertise and industry best practices with team members, enhancing their skills and capabilities.