Service Desk Technician

Join Convatec as a Service Desk Technician and play a crucial role in providing technical support to our global user community. You will drive progress that really means something by resolving complex technical issues, troubleshooting software and hardware problems, and empowering our users to maximize their productivity.

Requirements

• 2+ years of experience in a similar IT support role
• Microsoft Expertise
• Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
• Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
• Customer-Centric: A passion for helping users and providing top-tier support.
• Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
• For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.