Senior Service Desk Technician

Lead and support the daily operations of our IT service desk, providing advanced technical support, mentoring junior technicians, and ensuring timely resolution of complex IT issues.

Requirements

• 3–5+ years of experience in IT support, including Tier 2/3 service desk roles
• Strong knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and remote support tools
• Familiarity with ITIL practices and service desk best practices
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice)
• Excellent communication, organizational, and customer service skills

Benefits

• Full Time/Benefit Eligible