Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to drive and facilitate continuous service improvements across Thomson Reuters. The role involves contributing to targeted Service Improvement Plans, product design, and development of TR Service Dashboards, and identifying service improvement opportunities.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination
• Strong communication and collaboration skills
• Strong analytical and problem-solving skills
• Proven ability to learn and apply new technologies
• Development experience preferred
• Strong IT Service Management and standards experience preferred
• ITIL Certification preferred
• 4+ year university degree preferred

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Flex My Way flexible work policies
• Work from anywhere for up to 8 weeks per year
• Hybrid model
• Two paid volunteer days off annually
• Opportunities for pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives