The Senior Service Improvement Analyst will contribute to targeted Service Improvement Plans, drive business value, and work with the latest technologies in a dynamic environment.
Requirements
- Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
- Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
- Strong communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Proven ability to learn and apply new technologies.
- Development experience preferred.
- Strong IT Service Management and standards experience preferred.
- ITIL Certification preferred.
- 4+ year university degree preferred.
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing