SoFi

Senior ServiceNow Administrator

Join SoFi as a Senior ServiceNow Administrator in San Francisco. Leverage your 5+ years of ServiceNow expertise, focusing on HRSD module, to enhance platform performance. Enjoy competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
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Human Resources Service Delivery
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
May 21, 2025

Shape a brighter financial future with us. The role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment.

Requirements

  • Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability
  • Configure and customize the HRSD module
  • Work with stakeholders to gather requirements and translate them into ServiceNow solutions
  • Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow
  • Troubleshoot and resolve technical issues related to the platform
  • Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements
  • Perform upgrades, patches, and regular maintenance tasks for ServiceNow
  • Create and maintain technical documentation, user guides, and training materials
  • Provide end-user support and training as needed
  • Administering user roles, access controls, and security within the HRSD module

Benefits

  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Stock options
  • Flexible work arrangements

Requirements Summary

Bachelor's degree in Computer Science, Information Technology, or related field, 5+ years of experience in ServiceNow administration, strong knowledge of ServiceNow platform capabilities, architecture, and best practices