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Baxter International Inc.
Senior ServiceNow Business Analyst
Join Baxter International Inc. in Guadalajara as a Senior ServiceNow Business Analyst. Leverage ITSM skills to gather requirements and drive solutions. Competitive salary and global opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2025
Baxter is seeking a Senior ServiceNow Business Analyst to gather IT and business stakeholder requirements and partner with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.
Requirements
- At least 3 years in a business analyst role
- At least 2 years experience with ServiceNow
- Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
- Experience working in a global setting
- Project management / project leadership experience a plus
- Knowledge of Lean Six Sigma principles a plus
- Knowledge of process automation concepts a plus
Benefits
- Competitive salary
- Benefits package
- Opportunity to work with a global company
Requirements Summary
At least 3 years in a business analyst role, at least 2 years experience with ServiceNow, and knowledge of ITSM processes
