Insulet Corporation

Senior ServiceNow Business Analyst (Hybrid, Acton, MA)

Join Insulet Corporation as a Senior ServiceNow Business Analyst in Acton, MA. Leverage your 5+ years of experience to define and document ServiceNow solutions, ensuring stakeholder needs are met. Enjoy a hybrid work environment and opportunities for professional growth.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Change Management
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IT Service Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
July 3, 2025

The Senior ServiceNow Business Analyst will collaborate with internal teams to define requirements, develop solutions, and convert them into agile stories with acceptance and testing criteria.

Requirements

  • Meet with stakeholders to define and document ServiceNow solutions
  • Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements
  • Ensure business requirements are understood, developed, tested, and delivered to specifications

Benefits

  • Responsibility to identify opportunities to reduce implementation efforts
  • Finalize solutions and update stakeholders on progress
  • Support training, testing, and change management activities

Requirements Summary

5+ years of experience as a Business Analyst, Strong oral and written communication skills, Proficiency in MS Office Suite