Senior ServiceNow Data Architect

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. The Senior ServiceNow Data Architect is responsible for defining an architectural vision and solution that supports the strategic outcomes of our Service Management function.

Requirements

• 5-8 years of experience in data architecture, with at least 3-5 years of hands-on experience specifically with ServiceNow
• Active TOGAF (The Open Group Architecture Framework) certification
• Strong experience in data modeling, database design, and management of data systems
• Proficient in ServiceNow data schema and architecture, including tables, fields, and relationships
• Expertise in ServiceNow IntegrationHub, REST, SOAP APIs, and other integration tools
• Solid knowledge of relational databases (e.g., MySQL, MS SQL) and NoSQL databases
• Experience with enterprise data warehouse, reporting and visualization solutions (e.g. Snowflake, Teradata, Tableau)
• Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service Delivery
• Strong understanding of data governance, data privacy, and security protocols
• Strong knowledge of data quality, correctness and completeness related metrics and controls
• Knowledge of industry best practices for data management and integration
• Excellent problem-solving and analytical abilities to troubleshoot data issues and implement effective solutions
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• Ability to lead and mentor junior team members

Benefits

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Diverse and inclusive work environment