Next

Senior / ServiceNow Developer

Join Next as a Senior ServiceNow Developer in Colombo. Leverage ITSM, CSM, and Performance Analytics skills in a dynamic team. Growth opportunities await!

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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IT Service Management
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Integration Hub
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Predictive Intelligence
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Service Portal
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 25, 2025

Welcome to NEXT Technology Sri Lanka, a Tech Hub of NEXT, UK’s leading fashion retailer. We are a dynamic and forward-thinking team that provides cutting-edge IT services designed to power Next's global operations.

Requirements

  • Demonstrable experience in developing the ServiceNow platform.
  • Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
  • Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes).
  • Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
  • Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
  • System integration experience using inbound and outbound web services (REST, SOAP).
  • Effective communicator at all levels of the business.
  • Proven capabilities in managing enterprise level platforms
  • Ability to work to tight deadlines and under pressure

Benefits

  • collaborative and innovative work environment
  • opportunities for growth and development
  • chance to work on exciting and impactful projects

Requirements Summary

Developing ServiceNow platform, experience in Service Portal development, system integration experience