ServiceNow

Principal Software Engineer

Join ServiceNow in Santa Clara as a Principal Software Engineer. Lead AI integration projects, mentor engineers, and enhance user experiences. 10+ years in JS, AI/ML expertise required. Benefits include health plans, 401(k), and flexible time off.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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Discovery
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Event Management
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IT Operations Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - Service Mapping

Job description

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Posted on:
 
September 12, 2025

ServiceNow is seeking a Principal Software Engineer to join the Interfaces and AI Engineering team, focusing on shaping the future of user experience. This role involves leading projects integrating AI with core platform frameworks, evaluating new technologies, mentoring other engineers, and collaborating with product and design teams. The goal is to create innovative, scalable, and future-proof user experiences with AI.

Requirements

  • Extensive experience as a senior or principal-level software engineer.
  • Proven track record of leading major technical projects.
  • Strong understanding of front-end and platform engineering.
  • Experience with AI/ML systems, especially generative and agentic AI.

Benefits

  • Health plans
  • 401(k) Plan
  • ESPP
  • matching donations
  • flexible time away plan
  • family leave programs

Requirements Summary

10+ years JS experience, leading projects. Expertise in AI/ML & experience integrating them into work. Strong communication skills & ownership