U.S. Bank

Senior ServiceNow Engineer

Join U.S. Bank in Minneapolis as a Senior ServiceNow Engineer. Leverage your 5+ years of ServiceNow expertise, CSA certification, and JavaScript skills to enhance FSO and CSM modules. Enjoy comprehensive benefits and a culture of innovation.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Customer Service Management
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DevOps
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
April 30, 2025

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Requirements

  • Develop broad solutions in ServiceNow FSO and CSM modules
  • Create optimal designs adhering to architectural best practices
  • Analyze failures, propose design changes, and promote operational improvements
  • Take full ownership of the software produced, ensuring adherence to standards and minimal impact on customer experience
  • Conduct code reviews to guide engineering best practices and ensure compliance with development procedures
  • Ensure compliance with security protocols and a commitment to software reliability engineering standards
  • Foster a culture of innovation, collaboration, and continuous improvement
  • Manage tasks with a focus on proper prioritization and proactive communication of potential issues
  • Demonstrate self-motivation, effective collaboration, and adeptness with the agile software development lifecycle and DevOps principles
  • Engage with emerging technologies to support technological transformation

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Requirements Summary

5+ years of ServiceNow development experience, required ServiceNow Administration (CSA) Fundamentals Certification, proficiency in JavaScript, and experience with integrating ServiceNow with other business systems