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Apside
Senior ServiceNow Functional Analyst
Join Apside as a Senior ServiceNow Functional Analyst. Leverage ITIL/ITSM expertise to deliver solutions on the ServiceNow platform. 7+ years required.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2024
As a Senior ServiceNow Functional Analyst, you will analyze business needs and translate them into functional solutions on the ServiceNow platform, working closely with development teams and adhering to ITSM and ITIL best practices.
Requirements
- Minimum 7 years of experience in functional analysis
- Excellent understanding of business processes
- In-depth knowledge of ITIL/ITSM processes
Benefits
- ITIL and/or ServiceNow certification is highly desirable
- Ability to work in complex environments and manage multiple functional projects simultaneously
- Familiarity with agile practices, having participated in projects in Scrum or Kanban environments
Requirements Summary
Minimum 7 years of experience, excellent business process understanding, in-depth ITIL/ITSM knowledge
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