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Ubisoft
Local IT Technician (F/H/NB)
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
Governance, Risk, and Compliance
IT Asset Management
IT Operations Management
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
September 12, 2025
Ubisoft is seeking a Local IT Technician to support its IT equipment, primarily remotely. The role involves providing support to users, managing tickets, and ensuring system maintenance. The team operates according to the ITIL methodology and utilizes ServiceNow for task management, with a strong focus on customer satisfaction.
Requirements
- Relevant experience
- Pre-existing IT support or computer science operations experience
- Experience in IT support in an international environment
- Already having guaranteed VIP support or worked in close proximity with a highly demanding customer audience
- Good customer service and strong interpersonal skills
- Diplomacy and a good educational spirit for vulgarizing and supporting users
- Ability to work independently, diligence and prioritization skills
- Good level of English is indispensable
Benefits
- 25 CP, 12 RTT, 50% of the Navigo pass covered
- Restaurant tickets
- Insurance plan
- Gym access
- Remote work opportunities
Requirements Summary
Relevant IT experience. Prior experience in IT support. VIP support/proximity to demanding customers. Good English and independent worker
