GovCIO

Senior ServiceNow Platform Administrator

Join GovCIO as a Senior ServiceNow Platform Administrator in Washington, DC. Leverage your 6+ years of ServiceNow expertise in ITSM, CMDB, and scripting. Enjoy a flexible work environment and comprehensive benefits.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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IT Service Management
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Integration Hub
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
September 5, 2025

GovCIO is hiring a Senior ServiceNow Platform Administrator to support their USSS Network Operations and Security Center (NOSC) proposal. The role involves day-to-day administration, configuration, and maintenance of the ServiceNow environment, focusing on platform support, upgrades, integrations, and user enablement. This position will be a hybrid remote contact for platform support and system configuration.

Requirements

  • Administer, configure, and support the ServiceNow platform.
  • Manage user accounts, roles, groups, and permissions.
  • Develop and maintain custom workflows, business rules, UI policies, and catalog items.
  • Monitor system performance and troubleshoot performance issues.
  • Collaborate with developers and stakeholders.

Benefits

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform
  • Training, Education and Certification Assistance
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

Requirements Summary

Bachelor's degree in related field with 8+ yrs experience. 6+ years ServiceNow experience, strong understanding of ITSM, CMDB, and Reporting. Scripting (JavaScript, Glide, Flow Designer) experience