Senior ServiceNow Solutions Technical Architect

Western Digital is seeking a Senior ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for their ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.

Requirements

• ServiceNow Certified Technical Architect or equivalent advanced certifications
• 8-10+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization
• Experience leading technical delivery within Agile/SAFe environments
• Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance
• Strong communication and documentation skills for technical and business audiences
• Familiarity with ServiceNow's AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization)

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs