Senior ServiceNow SPM Implementation Specialist

Windward Consulting is at the forefront of Service-Centric IT. We are seeking a highly skilled and experienced Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to lead complex implementations for both government and commercial clients.

Requirements

• Lead end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support.
• Conduct business analysis sessions with clients to understand strategic goals, portfolio management needs, and process improvement opportunities.
• Facilitate requirements gathering workshops, translating business needs into clear, actionable user stories and acceptance criteria.
• Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
• Define user stories to support technical implementation of both SPM greenfield and enhancement projects.
• Provide technical mentoring and guidance to internal teams and client stakeholders, including providing technical leadership for a small team of implementation specialists or developers.
• Manage platform infrastructure and ensure smooth operation of SPM and PPM processes.
• Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity.
• Collaborate with cross-functional teams to lead technical solution design sessions and ensure successful delivery.
• Contribute to process documentation, training materials, and continuous improvement initiatives.
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match