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ServiceNow
Senior Solution Architect, Platform Expert Services
Senior Solution Architect at ServiceNow (Toronto). Drive platform adoption & customer success. 8+ yrs tech implementation, 5+ ServiceNow expertise required. AI/Generative AI knowledge valued. Competitive benefits, 4-day week.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
We're looking for a Senior Solution Architect, Platform Expert Services to join our Customer Excellence Group at ServiceNow. As a member of this team, you will work with customers to drive consumption, adoption, and customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform.
Requirements
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
- At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions
- Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.)
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
8+ years of experience in complex technology implementation, 5+ years of ServiceNow experience, PaaS and Low Code app experience
