Senior Staff AI Architect | Production Experience

ServiceNow is seeking a Senior Staff AI Architect to design and implement intelligent, production-ready AI capabilities. This role involves architecting solutions within the Connected Customer Experience (CCX) team, leveraging AI/ML systems to personalize, recommend, and enhance user interactions across the ServiceNow platform. The architect will play a key role in shaping the future of ServiceNow's intelligent experiences and contributing to the company's mission to empower its employees and customers.

Requirements

• 12+ years of experience in AI/ML systems, machine learning architecture, or applied data science.
• 3+ years of experience in a senior technical leadership role.
• Expertise in ranking models, embeddings, intent recognition, NLU/NLP, and strategies for personalized user experiences.
• Proficiency with machine learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face), orchestration tools (e.g., LangChain), and vector databases (e.g., FAISS, Pinecone, Weaviate).
• Experience deploying LLMs, crafting prompts, and building RAG systems in production environments.

Benefits

• Competitive salary