Senior Staff AI/ML Product Lead - Enterprise Data

ServiceNow is seeking a Senior Staff AI/ML Product Lead for their Enterprise Data team. This role focuses on building scalable, trusted, and AI-ready data infrastructure to power next-generation intelligent enterprise applications. The ideal candidate will lead data initiatives, influence cross-functional teams, and drive the adoption of AI-driven capabilities across the organization. The position requires a strong blend of technical expertise, strategic thinking, and customer-centric problem-solving.

Requirements

• Typically requires 12+ years of related experience of enterprise Tech AI product management, including 5+ years in SaaS or Data/AI platforms
• Hands-on data expert: Have deep domain expertise mastering datasets and metrics.
• Strong Technical background in Applied AI/ML, Data Engineering, Data Science
• Proven experience building and managing GenAI/LLM capabilities with deep understanding of Applied AI into Enterprise Data
• Experience with Agentic AI systems, autonomous agents, retrieval-augmented workflows, or orchestration frameworks
• Experience with vector databases, LLMOps, data observability, and responsible AI practices
• Deep expertise on Snowflake data platform, cloud, scalability, workload management, data architecture and overall governance