Senior Staff Engineer - ServiceNow Functional Consultant

We are seeking a Senior Staff Engineer - ServiceNow Functional Consultant to design and implement ServiceNow solutions focused on IT Service Management (ITSM), IT Asset Management (ITAM), and Security Operations (SecOps).

Requirements

• 8+ years of ServiceNow Functional Consultant, Business Analyst or similar role with hands-on configuration experience
• Experience of delivering 2-3 End to End ITSM implementations in ServiceNow
• Core Expertise: Proven mastery of ServiceNow ITSM Suite (Incident, Problem, Change Management, Service Request, Service Catalog, Knowledge Management, CMDB Fundamentals)
• Platform Knowledge: Deep understanding of ServiceNow platform capabilities, data model, and core functionality (UI Policies, Client Scripts, Business Rules, Workflows, Access Controls)
• Process Acumen: Strong grasp of ITIL processes (v3/v4 Foundation certification highly desirable)
• Consulting Skills: Excellent communication, facilitation, presentation, and stakeholder management skills. Ability to translate technical concepts for business audiences
• Problem Solving: Analytical mindset with strong problem-solving and critical thinking abilities
• Methodology: Experience working in Agile/Scrum environments

Benefits

• Benefits: $148K Gross to $160K Gross + Nagarro Benefits