Senior Staff Engineer, Cloud - Infrastructure

Narro.com is seeking a Senior Staff Engineer to join their cloud infrastructure team. This role focuses on building and optimizing their cloud-based products and services. The ideal candidate will have experience with observability and monitoring tools, and a strong understanding of alert management, automation, and AI/ML for Ops. They work at scale across multiple devices and digital mediums.

Requirements

• Total experience 10+ years.
• Strong working expertise with observability and monitoring tools: Splunk, Datadog, ELK, Prometheus, or similar.
• Proven experience in anomaly detection, alert tuning, event correlation, and custom dashboards.
• Deep understanding of alert deduplication, incident impact scoring, and automation frameworks.
• Hands-on with automation platforms (Rundeck, StackStorm, Jenkins, or custom scripting).
• Strong Python expertise (scripting & automation) and proficiency in Bash or other scripting languages.
• Experience in leveraging AI/ML for Ops: log analysis, chatbot incident assistance, predictive alerts.
• Knowledge of multi-cloud platforms and tools like PolyCloud, Terraform, or CloudFormation.
• Strong experience with ITSM tools (ServiceNow, Remedy) and their integration into AIOps pipelines.
• Expertise in integrating ServiceNow via REST/SOAP APIs for incident automation, CMDB sync, and workflow orchestration.
• Working knowledge of ITIL processes and how AIOps enhances Incident, Problem, and Change Management.
• Exposure to CMDB integration, dependency graphs, and service maps for contextual alerting and automation.
• Excellent communication and collaboration skills.
• Understanding of client business use cases and translating them into technical design.