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DMI
IT Service Desk Analyst
Join DMI as an IT Service Desk Analyst in Arlington, VA. Leverage ServiceNow skills to provide top-tier support, troubleshoot issues, and enhance customer service.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 9, 2025
DMI is seeking a Service Desk Analyst – Tier 1 to provide first-level technical support to a federal client in Arlington, VA. The role focuses on troubleshooting hardware and software issues, maintaining detailed records, and providing exceptional customer service. This is a key position within a team supporting end-to-end managed IT services.
Requirements
- Respond to incoming Help Desk inquiries via phone or email.
- Log, prioritize, and track service requests.
- Troubleshoot hardware and software issues.
- Maintain detailed documentation of issues and resolutions.
- Provide exceptional customer service.
- Manage high call volumes and maintain a professional demeanor.
- Experience with ServiceNow or similar IT Service Management tools is required.
- Bachelor's degree with 3-4 years of experience in a Federal IT Service Desk environment.
Benefits
- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts
Requirements Summary
3-4 years of Federal IT service desk experience. Proficient in Microsoft Office, Windows OS, and ServiceNow. Must have a Bachelor's degree and be eligible for government security clearance
