Senior Staff Software Engineer - Fullstack

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. The Senior Staff Software Engineer - Fullstack position is part of the Digital Technology organization, and the job involves building high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team.

Requirements

• Typically requires a minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development experience, delivering end-to-end enterprise-grade applications.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Proficient with Java or another object-oriented programming language.
• Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.
• Experience working across multiple technology stacks, including: Cloud Platforms: Azure, AWS; Messaging Systems: Kafka, Dell Boomi; Monitoring Tools: Splunk, Catchpoint; Web Infrastructure: API Gateways, CDNs
• Solid knowledge of data structures, algorithms, design patterns, and software performance tuning.
• Advanced experience with relational databases, including design, development, and optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Hands-on experience with ServiceNow platform, including custom development within Service Portal and Next Experience UI is preferred.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Passion for web technologies, reusable components, and building developer-friendly platforms.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Benefits

• Equal Opportunity Employer
• Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.