Senior Staff Technical Program Manager

ServiceNow is seeking a Senior Staff Technical Program Manager to join their Customer Service Technology and Services Program Management Office. The successful candidate will own new, complex, high-priority internal programs, design program roadmaps, and use metrics to establish key performance indicators.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience using software to track program progress and track metrics
• Deep intellectual curiosity about the effect of AI and technology on Support organizations
• Ability to manage by influence across internal departments and technical teams
• Fundamental desire to collaborate, innovate and showcase the team’s work over your own
• Blend of technology and AI experience with business acumen

Benefits

• Opportunity to make a difference to ServiceNow’s customers
• Work with a highly visible team that owns internal global programs
• Collaborate with Support Delivery leaders and own the roadmap and program components