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ServiceNow
Senior Support Account Manager
Join ServiceNow as a Senior Support Account Manager in Austin, TX. Leverage ITSM skills and AI integration to enhance customer satisfaction. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction. The role involves proactive and reactive service delivery, cross-functional team collaboration, and driving business value through seamless technology integration with ServiceNow applications. This is a key role within a team focused on strategic customers.
Requirements
- Experience integrating AI into work processes or problem-solving.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Understanding of ITSM and global deployments.
- Comfortable working in fast-paced, tight-scheduled environments.
- Broad technical understanding in cloud software.
Benefits
- Competitive salary
- Supportive teams
- Opportunities for career progression
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
Requirements Summary
Experience in AI integration, strong communication skills, and understanding of ITSM are required. Technical cloud experience and a willingness to work in fast-paced environments are necessary
