Senior Support Account Manager

ServiceNow is seeking a highly motivated and professional Senior Support Account Manager to join our Support Account Management (SAM) Services team. The ideal candidate will have experience in leveraging AI into work processes, excellent written and oral communication skills, and a fundamental understanding of ITSM in enterprise environments.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills(Full Professional fluency both in Japanese and English required)
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in the IT industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities