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ServiceNow
Senior Support Account Manager
Senior Support Account Manager at ServiceNow. Drive customer satisfaction & resolve issues using ITSM/ITIL expertise. Bilingual (Japanese/English), AI-forward thinking, cloud technical knowledge required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 4, 2025
ServiceNow is seeking a highly motivated and professional Senior Support Account Manager to join our Support Account Management (SAM) Services team. The role involves delivering world-class customer satisfaction, driving cross-functional teams, and ensuring customer issues are resolved effectively.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Excellent written and oral communication skills
- Native fluency in Japanese and full professional speaking in English
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL incident, problem and release management process and procedures
- Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
- Broad technical understanding in a cloud software environment
- Growth & collaborative mindset
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
Requirements Summary
3+ years of experience in a similar role, excellent communication skills, and a broad technical understanding in a cloud software environment
