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ServiceNow
Senior Support Account Manager (Service Delivery) - Italian Speaking
Join ServiceNow as a Senior Support Account Manager (Italian Speaking) in Hoekenrode. Leverage ITSM and AI skills to enhance customer satisfaction. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 26, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction as a SAM. The role involves proactively managing customer issues, collaborating with cross-functional teams, and driving continuous improvement. ServiceNow values teamwork, inclusivity, and a growth-oriented environment focused on making a better impact.
Requirements
- Experience in integrating AI into work processes.
- Excellent written and oral communication skills in Italian.
- Understanding of ITSM principles and global deployments.
- Comfortable with all levels of management.
- Working knowledge of ITIL incident, problem and release management.
- Broad technical understanding in a cloud software environment.
- Growth & collaborative mindset.
Benefits
- Competitive salary
- Supportive teams
- Career progression
- Well-being programs
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global mentoring program
- Team building activities
- Employee belonging groups
Requirements Summary
Italian fluency is needed. Experience integrating AI and ITSM. Understanding of cloud software environment and ITIL is required. Growth mindset is a plus
