Senior Support Account Manager (Service Delivery) - Italian Speaking

ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction for strategic customers. This role involves providing both proactive and reactive services, driving cross-functional teams, and acting as a central point of contact. ServiceNow focuses on innovative AI-enhanced technology to empower organizations. The company emphasizes employee well-being, a welcoming culture, and a commitment to diversity and inclusion.

Requirements

• Leveraging or critically thinking about how to integrate AI into work processes.
• Excellent written and oral communication skills in Italian - business level fluency.
• Experience dealing with technical support teams.
• Fundamental understanding of ITSM in enterprise environments and global deployments.
• Comfortable interacting with all levels of management.

Benefits

• Benefits plans and programs
• Mental health resources
• Family support resources
• Parental leave programs
• Company-wide well-being days
• Flexible working culture
• Learning experience platform
• Tuition reimbursement program
• Mentoring program
• Team building activities
• Employee belonging groups