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Westpac Group
Senior Support Analyst – Institutional Service Management
Join Westpac Group as a Senior Support Analyst in Sydney. Leverage ServiceNow skills to ensure application reliability, drive automation, and enhance system performance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
Westpac is seeking a Senior Support Analyst to manage application support for various applications, ensuring high system availability and reliability. This role involves maintaining the sustainability of applications through automation, compliance, and collaboration. The analyst will be responsible for monitoring, maintaining, and supporting production systems, troubleshooting incidents, and driving automation practices.
Requirements
- Excellent verbal and written communication skills
- Strong documentation and reporting ability
- Knowledge of Site Reliability Engineering (SRE)
- Understanding of Project and Service Delivery Frameworks
- Familiarity with IT Key Controls
- Experience with ITIL best practices
- Understanding of Risk Management Framework
- Technical Skills: SQL, Control-M, Web technologies (HTML, DHTML, JavaScript, CSS), SFTP tools, Platforms/tools (Jira, Confluence, BitBucket, ServiceNow), and Automation technologies
Benefits
- Flexible work arrangements
- Tailored learning and development opportunities
- Community involvement opportunities
Requirements Summary
3+ years experience in similar role, or a tertiary qualification in computer science. Understanding of SRE, ITIL, Risk Management and Automation
