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Lytx, Inc.
Senior Support Analyst
Join Lytx, Inc. as a Senior Support Analyst, leveraging ServiceNow for ITSM. 6-8+ years in IT support, Windows/macOS expertise required. Benefits include a collaborative environment.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
The Senior Support Analyst will be the most senior IT support presence in the region, providing high-quality experiences and rapid issue resolution to end users, senior leaders, and visiting executives. The role blends advanced technical troubleshooting with business-aligned service delivery, offering autonomy to own the region while collaborating with global peers.
Requirements
- 6–8+ years of IT support experience in an enterprise environment
- Expertise in Windows and macOS support, Microsoft 365, identity platforms (Azure AD/Entra ID, AD, Okta), collaboration tools, and endpoint protection solutions
- Experience supporting AV and collaboration tools in executive meeting spaces or hybrid environments
- Strong working knowledge of ITSM tools such as ServiceNow and a commitment to documentation, SLAs, and service quality
Benefits
- Opportunity to make a positive impact in the world
- Inclusive, collaborative team environment
- Commitment to diversity and inclusion
Requirements Summary
6-8+ years of IT support experience, expertise in Windows and macOS support, and experience with AV and collaboration tools
