Senior Support Analyst

The Senior Support Analyst will be the most senior IT support presence in the region, providing high-quality experiences and rapid issue resolution to end users, senior leaders, and visiting executives. The role blends advanced technical troubleshooting with business-aligned service delivery, offering autonomy to own the region while collaborating with global peers.

Requirements

• 6–8+ years of IT support experience in an enterprise environment
• Expertise in Windows and macOS support, Microsoft 365, identity platforms (Azure AD/Entra ID, AD, Okta), collaboration tools, and endpoint protection solutions
• Experience supporting AV and collaboration tools in executive meeting spaces or hybrid environments
• Strong working knowledge of ITSM tools such as ServiceNow and a commitment to documentation, SLAs, and service quality

Benefits

• Opportunity to make a positive impact in the world
• Inclusive, collaborative team environment
• Commitment to diversity and inclusion