Senior Technical Architect ServiceNow

This role involves leading the design, configuration, and implementation of ServiceNow solutions across various modules. The position requires architectural leadership, ensuring alignment with business and technical requirements, and fostering innovation in ServiceNow platform development. It also involves maintaining ServiceNow standards, leading troubleshooting, and mentoring junior team members.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 7+ years of experience in ServiceNow consulting.
• Hands-on experience with multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
• Proven expertise in business requirements gathering and solution design.
• Experience in leading implementations and/or managed services teams.
• Experience in configuring and customizing ServiceNow (scripting, APIs, and integrations).
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and tasks.
• Strong expertise in ITSM processes and ITIL frameworks.